● When connecting to the computer for the first time, the anti-virus software or firewall shows an alert. What should I do?

Because the pen scanner and the computer are connected to each other through the local network, the firewall or anti-virus software may display a warning about network function access.

Please refer to the instructions below to allow the WorldPenScan software to access the network function, and please be informed that it is safe to allow WorldPenScan to access your local network.

• Firewall

1. During the installation process, you may see the following screen, please be sure to click [Allow] to allow the WorldPenScan software to access the local network.

2. If you have skipped the above steps, please go to the settings of the firewall software to allow it.

Below is a sample picture for your reference.

You can usually find the blocked WorldPenScan programs in the [Block List] in [Advanced Settings], and set them to [Allow] or [Unblock].

The main thing is to ensure that the three programs [WpsGo], [PPSendWordMG.exe], and [ConsolePPUpdate.exe] will not be blocked.

• Anti-virus

If your anti-virus software has a firewall function, then you also need to allow the connection of the【WpsGo】program.

Usually, you can see the connections blocked by the firewall in the advanced settings of the antivirus software, or you can directly make changes in the firewall settings.

The main thing is to ensure that the three programs [WpsGo], [PPSendWordMG.exe], and [ConsolePPUpdate.exe] will not be blocked.